Information Age, UK: Cognizant’s Executive Vice President, Business Process Service, Says Smart Robots and Humans are Using Machine Learning and Artificial Intelligence to Empower Businesses

“Numerous businesses are using automation to improve operational processes and efficiency,” writes Gajen Kandiah. “As a result, it is highly likely that the power of smart robots for intelligent process automation may in fact enhance today’s jobs and create completely new categories. That’s because it’s not a matter of simply applying automation to existing processes: it’s about building processes for humans, by humans.” Excerpts:

“The potential is as huge as the benefits are obvious. By implementing a digital workforce of software robots, organizations can ensure that work is done around the clock, eliminate human error and reduce human dependency to save costs and drive revenue.

Artificial intelligence (AI) and intelligent process automation (IPA) have the power to transform and drive positive, important advancements for society in areas like healthcare and education. Consider the Internet of Things, where sensors—including emerging nanotechnologies coupled with artificial intelligence—are beginning to drive advances in workplace safety.

It is true that robots can do the same tasks over and over, with zero variance with significantly fewer errors. But humans must still oversee robots to monitor, orchestrate, coordinate and remediate problems if something goes wrong. So, power to the people! Automation has its limits—and there are some things that robots just can’t do.

Across industries—financial services, healthcare, insurance—organizations are using intelligent systems and the rich data they provide to increase speed to market, reduce human error, seek regulatory compliance and reduce fines, achieve faster processing times and gain immediate ROI through faster implementation times.

So while a futuristic version of AI continues to fuel the latest sci-fi blockbusters, we have already entered a new era of human-machine working, in which software tools have emerged as ‘the robots’ for administration and knowledge-based tasks. Though we are likely to see the rise of the machines over the coming years, the human touch will never be lost. But automation with sophisticated technologies is here to stay.”

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