“The IT industry has done well for the last several years,” says R. Chandrasekaran. “Globally, good times or bad, customers are always under cost pressure to manage their businesses better. Offshore outsourcing is really a way to keep the costs down and release dollars to stay invested in the business to create newer revenue streams. That’s a compelling value proposition. The cost advantage this industry offers is not going to go away.”
He adds, “Contrary to the belief that we are taking away jobs, we are actually creating jobs in the U.S. We still need a lot more talent.” According to Chandrasekaran, what creates real excitement is the way some of the new services are going to be delivered, which will open many innovation opportunities.
“Customers want solutions to their business problems,” he adds. “That requires skills from various parts of the globe to be seamlessly assimilated and delivered to customers. To that extent, we should be open to embracing skills that are outside of India and seamlessly integrate them in the solution value chain. The biggest advantage India, as a country, has is the scale. But the challenge is that we cannot be complacent. We need to continue to invest and be innovative.”
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