Cognizant in the News

HC Online, Australia: Director at Cognizant’s Center for the Future of Work Says Working Collaboratively in the Digital Age Applies to Working With People as Well as Machines

“The main force behind the digital disruption of the workforce won’t be technology, as many expect,” says Ben Pring. “The innovative approach required for digital disruption to succeed will instead come from talented people.” Excerpts:

“Collaboration will have a huge role to play in enabling an innovation mindset for talented individuals.

Attracting and managing the people needed to foster a digital shift will differ from the ways of the past.

Employers can start encouraging a culture of collaboration through using technology in the right ways.

For the next generation of jobseekers, especially those with qualifications, competition between people and machines will indeed be fiercer than we’ve observed in the past.

However, what these insights often neglect to consider is that a new cohort of talent will be needed to engage with, manage, and extract insights from new artificially-intelligent platforms, such as robots and other machines.

Working collaboratively will not just apply to working with other people, but having the skills to work effectively and efficiently with machines also. This will involve training employees to maximize their uniquely human capabilities to work in tandem with machines.

We are now observing more and more organizations changing the way they manage people to address this, such as replacing legacy management methods with small, nimble clusters of talent that work collaboratively, and encourage a culture of innovation.

In order to stay ahead of the curve, workers do not need to be faster or cheaper than machines. Instead, organizations should focus on helping (and hiring) employees to develop, hone and capitalize on the capabilities that are uniquely human-focused and cannot be replicated by machines.”

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