Learning and Development Professional, Australia: Director of Cognizant’s Center for the Future of Work Says Technology-Enhanced Jobs are About Improving Work, not Replacing it

“At the core of enhancement is a simple idea that nearly every individual’s abilities can be improved by technology,” says Benjamin Pring. “Enhanced jobs are about improving work, not replacing it.” Excerpts:

“Underlying technologies that empower employees achieve a number of measures: they decrease inefficiencies, provide greater accuracies, and lead to greater productivity.

Creative thinking and cultural change are what will move your business forward, and people need time and freedom to focus on these tasks. Technology gives people the freedom to deprioritize tedious work to focus on big picture, creative thinking and customer service — all hallmarks of an innovative company.

At commercial, societal and economic levels, understanding the power of digital tools and how they can enhance human performance will be the difference between a company of yesterday and a company of tomorrow.

The winners will be those whose digital transformation is led from the top.

Business leaders as well as employees need to face the challenge of enhanced jobs as a collective. This challenge involves company-wide upskilling initiatives. Such retraining can include leadership skills, reasoning and interpreting with logic, applying judgment, and being creative — things that are uniquely human.”

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