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Warehousing & Logistics International, UK: Cognizant’s Chief Digital Officer, Manufacturing, Logistics, Energy & Utilities Says Optimising the Delivery Process is not Just for Christmas

“Often around peak periods such as Christmas, retailers and logistics companies look to hire additional manpower to cope with extra deliveries,” writes Prasad Satyavolu. “While this will likely always be the case for several years to come, support can also be provided by optimising supply chain systems and networks through technology to streamline fulfilment and delivery processes.”  Excerpts:

“Businesses will need to be smarter in the way they work, to ensure these processes are as efficient as possible, or risk feeling the wrath of demanding consumers. So, what should they be considering to deal with an increase in orders:

- Automation and voice recognition – In the warehouse itself, there are several key challenges that workers must deal with. These include high volumes of goods, the coordination of different areas within the warehouse, and locating multiple items within a short timeframe. Voice recognition can help make this process more efficient for the workforce.

- Next-gen robots – Drones equipped with a camera will be able to read bar codes and manage inventory, reducing the need for manual labour and saving time. Delivering through drones will also become the leading edge of last-mile delivery.

- Wearables – Augmented reality (AR) glasses are not just a consumer gimmick. Enterprise ready devices can enhance parts of the workforce’s job in the warehouse through automation.

- Vehicle analytics – Businesses can already take advantage of real-time data via telematics to plan out routes and avoid situations that may slowdown delivery.

Having an all singing, all dancing, slick website or app will no longer suffice as a differentiator. Speed of fulfilment is now the battlefield and companies cannot afford failures in the warehouse or in delivery services.

Companies should be implementing technologies and processes that will enable them to be more efficient all year round, and build agile infrastructure to cope during peak periods with great ease.”

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