HfS Research, a leading independent global analyst firm for the business and IT services industry, recognized Cognizant as a global leader for its holistic automation strategy and robust approach to digital in the inaugural Digital OneOffice™ Premier League. The ranking names the top 25 service providers that are delivering the Digital OneOffice experience based on their capabilities to design and implement digital, as well as create an intelligent, single office to execute and support those experiences.
According to HfS, “every touch point of modern business needs to be digital.” Companies that take a holistic approach to digital and fuse capabilities across their businesses will be able to provide integrated support to meet customer demand as it happens.
“Leading players across industries recognize that fully unlocking the value of digital requires an enterprise-wide view. They’re partnering with Cognizant to integrate digital capabilities across customer experiences, core business processes, and foundational technology as they move to ‘being digital’ from merely ‘doing digital’,” said Gajen Kandiah, President of Cognizant Digital Business. “We’ve built industry-leading capabilities so human insight, design, strategy, and technology are integrated into process- and industry-specific solutions. We’re proud that our approach has earned us recognition by HfS as a leader among our peers.”
HfS noted Cognizant’s investments focusing on human sciences and design as distinctive in the market. These include as the 2016 acquisition of Idea Couture (a firm that specializes in rapidly envisioning, designing and prototyping digital solutions) and Cognizant’s exclusive partnership with ReD Associates (a firm that specializes in understanding human behavior).
To learn more about Cognizant’s ranking in the HfS Digital OneOffice Premier League, read the HfS blog post.
About the HfS Digital OneOffice Premier League Methodology
In this first-of-its-kind analysis, HfS has drawn upon previously published HfS Blueprint reports and client references to identify and rank the world’s top 25 service providers who are delivering the Digital OneOffice experience across five key capabilities that enable clients to become more intelligent organizations that ultimately improve customer experience.